Negros Power Launches Temporary Office In Bacolod City, Ready For Service Excellence
Negros Power has unveiled its temporary office in Bacolod City, signaling a significant step towards enhancing consumer services in the region. The media recently had the exclusive opportunity to explore the new office, located on the second floor of the Robinsons East building along Burgos Avenue in Brgy. Villamonte.
During the insightful tour, Mr. Roel Z. Castro, President and Chief Executive Officer of Negros Power, accompanied by Miss Ma. Cecilia Pe, Assistant Vice President for Customer Care, personally guided the media representatives through various sections of the office. The highlight of the tour was the Customer Care Center, a serene and spacious area designed to offer consumers a top-notch customer service experience. The modern hub, equipped with air conditioning, sets the standard for quality service delivery.
Beyond the Customer Care Center, the media were captivated by the Negros Power Experience Booth, where they engaged with the Power Flow Diorama, illustrating the intricate journey of electricity from its sources to homes. Additionally, they were granted access to the Business Operations Center, the central center of Negros Power’s dedicated employees.
As Negros Power gears up to commence operations, the vision of providing “Service Beyond Power” is at the forefront, promising a service experience that goes beyond expectations. The company is fully prepared to serve the people of Bacolod and Central Negros, with a targeted service initiation date of August 01, or possibly earlier, pending official approval.
The 25-year franchise sought by Negros Electric Power Corporation has garnered approval from Congress and is now awaiting final endorsement from President Ferdinand Marcos Jr. The transition from Central Negros Electric Cooperative (CENECO) to Negros Power is set to revolutionize the power distribution system in Bacolod, Bago, Talisay, Silay, Murcia, and Salvador Benedicto through a Joint Venture Agreement.
With investments totaling Php 2.1 billion in capital expenditures, Negros Power is committed to implementing cutting-edge systems to enhance the consumer experience. The company’s meticulous preparations extend to personnel training and orientation, ensuring a seamless transition for employees absorbed from CENECO.
The temporary office at Robinson’s East stands as a testament to Negros Power’s dedication to service excellence, setting the stage for a new era of innovative and customer-centric energy provision in Central Negros. Stay tuned for more updates as Negros Power embarks on its journey towards empowering communities through reliable and sustainable energy solutions.
